Pre-sales questions

Q. How do I purchase a domain name?
A. Visit our network site Promotion Domain that handles our domain registrations and follow the steps to purchase your domain.

Q. What forms of payment do you accept?
A. (a) Credit cards through PayPal.  (b) 2Checkout.com, Inc. is an authorized retailer of goods and services provided by Promotion Hosting  (c) We also accept checks by mail, and you are given this option during the signup process. 

Q. Do you allow adult sites?
A. Any material that we consider obscene in our judgement, will be removed immediately.

Q. Is tax included with my monthly or yearly plan?
Yes, tax is included within the price.

Q. What control panel do you use?
A. The control panel we use is called cPanel. This easy to use interface is packed full of useful features. Domain owners can manage email and ftp accounts, view site statistics, manage addon and parked domains, manage their files, backup their site, and more. For more information, visit the cPanel website.

Q. Can I pay monthly?
A. We accept monthly, half yearly, and yearly payments. Refer to our hosting plans for our rates.

Q. How long does it take to setup my account?
A. Your account will be setup within 12 to 24 hours of ordering.

Q. Are there any hidden costs, or setup fees?
A. No, there are no hidden costs or setup fees unless you opt for the optional extras.

Q. Do you offer telnet or shell access?
A. No due to security reason''s we do not offer telnet or shell access.You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.

Q. Can I password protect directories?
A. Yes you can password protect directories within cPanel.

Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.

Q. What do I set my domains name servers to?
A. - ns1.promotionhosting.com and ns2.promotionhosting.com

Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html or refer to our Tutorials section that also includes flash tutorials to help you with your control panel.

Q. Where do I go to login to my control panel?
A. You go to yourdomain.com/cpanel
Refer to the detailed instructions in your welcome email.

Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains.

Q. Where can I download a free FTP?
A. We recommend downloading FileZilla from here

Q. It''s not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. Why doesn't my ftp password change when I change my cPanel password?
A. Please allow 24 hours for your FTP password to sync with your cPanel password.

Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/

Q. What is the path to convert for ImageMagick?
A. Try the following paths till one works: /usr/bin/ >>> /usr/local/bin/convert >>>/usr/bin/convert  >>> /usr/bin/X11/

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail

E-mail

Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email accounts.

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com Some ISP's do not keep port 25 open which is required if you enter mail.yourdomain.com for your outgoing mail server. We recommend that you contact your ISP and ask them what you should enter in the space provided for the outgoing mail server.

Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/ where you can choose to use horde, squirrel mail or RoundCube as your web based email setup

CGI/PHP/MySql

Q. How is PHP setup in your servers?
A. We have phpSuExec configured in our servers. As such, PHP is setup as CGI instead of an Apache module. This offers users security to the way PHP is used in a shared hosting environment.

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755

Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

Software Versions

Q. What version of PHP are you using?
A. We are using version 5.2.6

Q. What version of PERL are you using?
A. We are using version 5.8.8

Q. What version of MySQL are you using?
A. We are using version 5.0.51a

Q. What version of cPanel are you using?
A. Our servers automatically stay up to date with the most recent stable cPanel version.

Billing

Q. How do I get the 30 day money back?
A. Login to your Client Login Area and let us know why you wish to cancel your account within thirty days of hosting, and we will process your refund in less then 24 hours provided you have met with our Terms of Service.

Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically be deducted.

Q. How do I stop billing?
A. If you wish to close your account simply login to your Client Login Area and cancel your account from there. We will then initiate the process through our billing system.

SSL

Q. What is the difference between shared ssl and private ssl?
A. A shared ssl displays as https//ip/~yourusername/ A private ssl would display https://www.yourdomain.com in the address bar.

Q. How do I purchase a private ssl from you and what type is it?
A. Please send your request through your support sevice area after you log in and send us a query for further information on pricing and setup.

Q. Whats the path to the free shared ssl?
A. We need to activate the shared ssl on each site manually that will require it.

Q. I''m going to purchase my own ssl what do I need to know?
A. Our servers are Apache + Mod SSL If you require assistance from us to install it there will be an installation fee.

Q. How do I transfer a ssl?
A. Every place that sells ssl''s has a different transfer procedure. You will need to ask the supplier you purchased it from.

Subdomains

Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!
A. To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn''t have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.mydomain.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.

Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name.forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.

Addon Domains

Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp.

READ THIS BEFORE SETTING UP AN ADDON DOMAIN
You cannot create an addon domain if your dns hasn't proprograted to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain.

There are three fields cpanel asks for when creating an addon domain.
1. New Domain Name: You will put in the newdomain.com do not put www in the name.
2. Username/directory/subdomain Name: This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn''t already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up.
3. Password: fill in any password you want here.

Q. I added an addon domain - why did it say subdomain added?
A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain.